Frequently Asked Questions

Quick Workaround: Click the back button until it returns you to the site. You may have to click it several times.

The system intermittently glitches. We’re aware of this issue. We have reported the issue to our vendor, Catalis, and they are working on a permanent fix.

Follow these steps to see if you are registered for Property Alert. If you are registered, these steps will also guide you to see what you registered. 

1. Log in to Property Alert.
2. If you don't remember the email address you used to register, follow the steps to reset your password. 
3. If you don't receive a password reset email, you do not have an account and need to create one. 
4. Follow our instructions on how to register below.

Follow these steps to see what property(s) and name(s) you have registered in Property Alert.
You can also view our guide with example images for more detailed help.

1. Once you are logged in, select the Property link. 
   1. If you have properties registered to your account, they will show at the bottom of the screen. 
   2. If no properties are listed, you have not added a property yet.
      1. Add your parcel ID number in the field. You can find your parcel ID on the Property Appraiser's website. 
      2. You can add more than one parcel by selecting the Add button at the bottom of the page.
      3. Once you have added all parcels, click Save at the bottom of the page.
      4. You will receive a notice in green text at the top of the page, above the instruction paragraph, that indicates your changes were saved.
2. Next, click the Party Names link at the top of the screen.
   1. If you have names registered to your account, they will show at the bottom of the screen. 
   2. If no names are listed, you have not yet registered a name.
      1. Add your names in the white box. 
      2. You can add more than one by selecting the Add Party button at the bottom of the page.
      3. Once you have added all names, click Save at the bottom of the page.
      4. You will receive a notice in green text at the top of the page, above the instruction paragraph, that indicates your changes were saved.

Follow the instructions below. You can also view our guide with example images for more detailed help.

1. Visit the Property Alert page.
2. Select the Register button at the top of the screen.
3. Complete all boxes on the registration page.
4. Click the box to accept the Terms of Use.
5. Slect the Register button at the bottom of the page.
6. An email will be sent to you with the activation link.
7. Navigate to your email, and select Activate Your Account.
   1. Check you spams folders if you didn't receive the email.
8. Once you click Activate, you will be redirected to your Property Alert account.
9. You have successfully created an account. You next need to register properties and names to your account. Click the underlined links to learn how to add each.

Follow the instructions below. You can also view our guide with example images for more detailed help.

Log in to your Property Alert account.

1. Visit the Property Appraiser’s website to collect the parcel number for each property you want to add. A link to the site is shared in Section 1 on the screen.
   1. Tip: Open the site in a new tab so that you can easily return to the Property Alert screen.
   2. On the Property Appraiser’s site, search by name or address.
   3. The parcel number will be displayed in the Parcel ID column. Tip: Save this number! You will need to input it into the number in Property Alert.
2. Return to the Clerk’s Property Alert page. If you left the tab open, proceed to the next step.If you didn’t leave the tab open, you may have to Log in to your account. Click the underlined text above to return to the site.
3. Click the Property link in the middle of the page. If you don't see a Property link, click the Complete User Setup link at the bottom of the page.
4. Add your parcel number in the boxes at the bottom of the page.
5. You can add additional properties by clicking the Add button.
6. Select the Save button to complete your entry(s).
7. A green message will appear at the top, under the My Information line, that confirms your information was saved.

You can find your parcel number on the Polk County Property Appraiser’s site.

1. Visit the Polk County Property Appraiser's website.
2. Select Property Search.
3. Search by the name on the property or the address.
4. The number will be displayed in the Parcel ID column of the search results.
5. You can also click the linked number to see more details about the property. The parcel is displayed at the top of the details page.

Follow the instructions below. You can also view our guide with example images for more detailed help.

Add names to your account by selecting the Alerts Registration link in the top right corner or the Party Names link in the middle of the page. 

1. Add your desired names in the blank box at the bottom of the page.
2. You can add more names by clicking the Add Party button.
3. Select the Save button to complete the process.
4. A green message will appear at the top, under the My Information line, that confirms your information was saved.

You can revisit the information you’ve loaded at any time in the future. 
Follow the instructions below. You can also view our guide with example images for more detailed help.

1. Log in to Property Alert.
2. Visit the Alerts Registration link in the top right corner or the My Information, Property, or Party Names links in the middle of the screen. 
   1. The My Information page shows you the information you used to register the account.
   2. The Property page shows you the properties you have registered
   3. The Party Names page shows you the names you have registered.
3. Edit: Visit the page for the info you want to edit - Property and/or Party Names. Place your cursor in the box you want to edit and change the info. Press save to complete the changes.
4. Remove: Visit the page for the info you want to edit - Property and/or Party Names. Click the Remove button by the info you want to remove. Press save to complete the changes.
5. Add: Visit the page for the info you want to edit - Property and/or Party Names. Click the Add button. Input the addition(s). Press save to complete the changes.